Device - 2017
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Publisher: [S.l.] : T-Mobile, [2017]
Branch Call Number: 621.3981
Characteristics: 1 wifi hotspot + ; 1 cord and adaptor in case.


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Sep 25, 2018

I love this Hotspot. I am thankful to have a library that has them. The few weeks I have this is the best ever for me and my kids.

Jun 07, 2018

Considering the extremely long wait time associated with the device being available for loaner, I inquired directly through T-Mobile with the idea of obtaining one myself. Being that the matter to be concerned about up front is the allotment of High Speed Data that would be available to me for usage, I directed my questions there first. The answer is that the Hotspot is limited to 22 gigabytes per month, after which one can expect the customary buffering, and web pages timing-out when trying to load. With out delving too much further into the matter, I can safely say that the problem being experienced by the other users, whom have posted comments here, is that they have reached their data-max.

Mar 21, 2018

the TMobile line to call for 'technical assistance' is not very useful because they want to know the account number and or SIM card or phone number for the hotspot and are not familiar with these devices, even after explanation. They cannot actually diagnose the devices if there is a problem. Library staff is still not very familiar with these devices and cannot answer most questions that I would not consider technical at all. The first device had an issue where after working it stopped being able to connect to internet even though my computer diagnostics said that the network was working. But other diagnostics such as web indicated it was alternating between on and off. If you ask about it , the librarians will tell you to bring the device in. It is not that they can diagnose it. It can only be diagnosed by whomever maintains these devices at central library or perhaps T Mobile contractors (unclear). But if you make a point of it, they will give you the missed time or more (that is , you will not go to the back of the queue) while waiting for a hotspot. Be sure to double check this if there is some service function that stops a browser from actually connecting because T Mobile nor anyone else will be able to diagnose this from your home. You will have to turn the device in. Make sure you get the rest of your time and place in queue. Also, T Mobile did tell me the time needed to turn the device on by pressing the power button is 3 seconds. As well as for turning it off. Press at the 'power' button end as in reality these devices have or used to have two buttons, which are hidden under one button. The warning not to press for 10 seconds is unnecessary if you know to hold for 3 seconds. Sometimes the devices ask to reenter a password even though you have already signed on for the network the hotspot connects to/creates, and it is unclear why if your computer has 'remembered' the network. This may vary from technology to technology. The lights on the device stay lit in blue if all is well. Blinking is only when for example the battery is being charged. Once it is fully charged it does not blink. Sometimes the device will light up, then turn dark and then relight. This seems to be related to searching for network process on wifi . It is not cause for concern once it completes the process (usually). The second hotspot I was sent worked fine except for occasionally re-asking for password on connecting. It helps to have some familiarity with simple instructions which are not included in the users manual provided by the library on line. If you are pressing the power button and then repressing it you can be turning device on and off and then you will have connectivity issues. But when there is no 'plan' available, as one browser said when the first device stopped connecting, that appeared to be due to some failure in the service to the device. Someone in line behind me when I turned it in had had the exact same problem. The wifi area is small, it may be faster or slower, but it extends only nearby . Which is probably good for security reasons.

Feb 27, 2018

After using it for less than a week the internet stopped working. The device itself worked and the WIFI name popped up on my computer, phone, tablet, etc and would connect, but would NOT have any actual internet connection when connected. I returned it to the library and explained the situation.. the librarian told me that it would be sent to a tech to be fixed. It's been a week since I have returned it.. it's still technically "checked out" to my account but when I ask the staff here when i will receive a working one, I get confused staff without answers. They gave me a number to call where apparently the hot-spot was sent to be fixed and after calling them I still have no answers. I waited almost 3 months with it on hold before finally getting it. While I had it, I would have anywhere between 3-5 devices connected to it at a time and I would have pretty good download speeds regardless of how many devices were connected. But when watching movies/shows on my laptop in HD 1040 it would load much quicker when only that single device connected. I was told there is not a data cap on the hot-spot, but I wonder if there is and that is why it stopped working. Since then I have found out AT&T Access offers high speed and even fiber-optic internet to families that have SNAP/foodstamps. I applied and was approved 3 days later. I have terrible credit.. in the low 500's and there is absolutely NO service fees, installation charges, hidden fees.. etc. A technician is scheduled to come out 3 days from when I called them after receiving my approval letter. My area is a fiber-optic approved area and I will receive 1TB of data each month at a 10mps rate for exactly $10.33 after tax. IF YOU RECEIVE SNAP BENEFITS APPLY!

Jan 04, 2018

worked fine had no problems using it,


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